If you’ve never had a hosting account or you’ve switched companies and the new one uses a Control Panel tool that you haven’t seen before, you may become baffled about how to carry out a specific operation in your account or on your desktop computer. This is the reason why, many web hosting providers have set up a knowledge base, which covers the most common queries and difficulties pertaining to the specific platform they use, rather than adding only generic information. Such a knowledge base will permit you to find the right info quickly and easily, so you will not have to spend loads of time and energy on matters that may require something as elementary as pushing a button or ticking off a tickbox. Thus, not only can you get things done, but you can also discover lots of new and important things, both about the way you can administer your account and about the way the web hosting service works in general.

Extensive Online Documentation in Shared Hosting

If you have bought your first shared hosting plan from our company or have migrated your site over to us, you’ll become familiar with our platform and our in-house created Hepsia Control Panel in no time as we have compiled a comprehensive online knowledge base where you can find all the information that you may ever need – both general info in regard to the web hosting service as a whole and more specific info about the separate features that you can use and the issues that you might bump into. The articles are available in 2 places. The full article list can be accessed via the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each section of the Control Panel as well. You can get to know how to accomplish more or less everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles feature thorough guidelines, so you won’t ever become puzzled due to an unclear text. Certainly, in case you come across a more specific obstacle and you are unable to find anything about it in our knowledge base, you can contact our technical support staff representatives 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

Our company’s semi-dedicated servers feature an elaborate article library where you can find any information that you might need about our hosting services or about the Hepsia hosting Control Panel that we are using. We’ve compiled it on the basis of the feedback that we’ve acquired from our clients through the years and, as a result, our articles deal with particular issues that you might experience and present the most effective way to repair them, for instance receiving a 500 Internal Server Error message or not being able to send e-mail messages from your desktop computer although you have the right settings. The articles are available in each single section of the Control Panel and you can consult them at any time. They can help you boost your knowledge not only about our platform, but also about the hosting service as a whole, as they include comprehensive guidelines and general info such as what file access permissions or cron jobs are.