A ticketing system is the most widely used communication medium that web hosting companies offer to their customers. It is most often part of the billing account and is the very best way to fix a problem that takes a certain amount of time to examine or that has to be escalated to an admin. In this way, all replies supplied by either party will be kept in one place in case someone else needs to work on the problem in question and the info in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, so you will need to log in and out of at least two accounts to carry out a specific task or to contact the company’s customer support staff. If you’d like to manage a handful of domain names and each one is hosted in a separate account, you’ll need to use an even larger number of accounts simultaneously. In addition, it might take a significant length of time for the provider to reply to your tickets.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with numerous other hosting providers, the ticketing system that we are using with our shared hosting packages is an indivisible part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to remember different log-in names and passwords, since you will be able to manage your tickets and the hosting account itself in a single place. So, if you have an inquiry or face a predicament, you can get in touch with our customer service staff right away. Our ticketing system includes a clever search option. This goes to say that even if you’ve opened an enormous number of tickets over the years, you’ll be able to track down the one that you need without difficulty. Furthermore, you can check knowledge base instructions for troubleshooting commonly faced difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our semi-dedicated packages, was developed with one idea in mind – that you should be able to manage everything related to your account from a single location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a query or face a complication, you can get in touch with our client service staff momentarily without the need to log into an entirely different system. You can look through your website files or check various account settings while you open a new ticket or read the reply to an old one. In case you’ve got numerous tickets and you want to find a given one, you can use the smart search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a response within the hour regardless of the nature of your question or problem.