A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It's a very efficient way to get some info about the web hosting services or get some issue resolved as you are talking with a live representative. The advantages of using a live chat service rather than calling or opening a ticket are the lower chance of errors when you exchange info like usernames or domain names, the faster response time as the communication is live and the fact that you don't have to stay on the chat all the time - you'll be able to do something else entirely while the agent investigates the issue in question. Furthermore, you will be able to connect with a live chat room from any kind of computer that's connected to the web, avoiding the phone charges that you will have to pay if you're calling to another country.

Live Chat Support in Shared Hosting

As a part of the support services that we supply for all of our shared hosting packages, we now have live chat support which is available every single day, even on holidays. You're able to contact us regardless of whether you already have an account or not, considering that we can support you with all sorts of things, ranging from giving you common info on our services in case you aren't our customer yet and you're thinking about ordering one of the plans, to helping you with setting up an e-mail account in an e-mail client. Part of the issues are more complicated and time-consuming, and you'll need to employ the ticketing system that is built-in our Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as a part of our services, so that any time you have any questions concerning our semi-dedicated packages, you're able to contact our customer support team whenever you need regardless of whether you have already obtained an account or not. Generally, the chat service is intended for billing, pre-sales and general questions and problems, but we will help you with a lot of technical questions too. We can help you select the best plan for your sites if you don't have an account yet, we can respond to all of the billing questions or issues you could have or we can assist you with setting up your new email address on your computer or smartphone - all the abovementioned will be done timely since our live chat service is available all day long, every single day. Every time you want help, you can talk with a representative and save considerable time.