If you ever experience a problem with your site and are incapable of resolving it yourself, ask the hosting provider’s support staff to help you get the site back online. A fast resolution would be the best scenario, but a lot of hosting companies answer within 24 hours and even more, particularly if you’re working with a hosting reseller. Even if the problem can be resolved swiftly, your site may not function satisfactorily or may not be available at all for an extended time period, so you may lose potential customers because it’s quite unlikely that anybody would be willing to come back to a site that’s inoperative. Hence, you should make sure not only that you can get in touch with your hosting provider, but also that they can answer and help you in a well-timed manner. If an app update doesn’t proceed smoothly or you delete something unintendedly, for example, the site should be restored speedily so as to prevent prolonged unreachability.

One-Hour Response Guarantee in Shared Hosting

If you are using any of our shared hosting packages and you have an inquiry or confront some difficulty, you can get in touch with us 24/7 by opening a helpdesk ticket or by sending an e-mail and we guarantee that you’ll get a response in no more than 60 minutes. If the issue can be solved, we’ll do it before we reply, whereas in case there is something that you need to do on your end, we’ll give you all the necessary information – what possible solutions to try out, what settings to check, etc. Typically, you’ll obtain a reply within only half an hour, which goes to say that waiting for hours and hours on end or even for more than one day to receive assistance is something unthinkable. Our one-hour response guarantee is valid for any query that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a customer support ticket from your web hosting Control Panel or write an email regarding your semi-dedicated server, you’ll receive a reply within maximum 60 minutes. You can touch base with us whenever you like with regards to billing, general or technical issues and because of the fact that we will be at your disposal 24x7, you will always receive support in a timely manner. Depending on the specific question or issue, we’ll give you more info, solve the predicament if it has been caused by something that is within our reach or tell you how to proceed in case you need to change a specific setting for a web app that we cannot access. You can just forget about waiting around for a whole day for every answer. As a matter of fact, in most cases we reply to tickets and emails within no more than 20 to 25 minutes.