You will find a lot of shared hosting providers on the market, however most of them are resellers who have limited resources, especially when it comes to support. One of the ways to distinguish them is the option to reach the company over the phone. The type of support that you can have through this particular method of communication varies depending on the provider - some provide you with expert telephone support, while others offer common and customer support only because some matters are more time-consuming and it is easier to be resolved via a ticket, especially if the issue needs to be escalated. Still, it's good to know that you can always get in touch with your web hosting provider because there're plenty of small-scale matters that can be taken care of effectively and timely with a call, not mentioning that you are able to get additional info about the services before you become a customer.

Phone Support in Shared Hosting

If you decide to use one of our shared hosting packages, you can contact our customer support team over the phone for 14 hrs every day. We will help you choose the ideal package for your web sites because we realize that it's better to discuss these issues with a live person. In case you already own an account, we will help you with any sales/billing questions as well as general issues, even with some technical troubles which do not need too much time or escalation to an administrator since it is more convenient to open a support ticket for time-consuming issues in order to have the correspondence in a single place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk to our agents.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there is always somebody to assist you if you have any questions about the semi-dedicated server packages that we supply. Whether you wish to find out more about the plans, you have a billing issue or some general issue, you can call us. Though some more complex matters may need a support ticket so as to give some time to our technical support crew to analyze, we'll help you with many technical questions on the phone as well, saving you time and efforts. As we have data centers on three continents - in the United States, the UK and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we also have a global number where you're able to reach us.