Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • You can find nearly all the answers to your questions in the user–friendly Help section built into your Web Control Panel. It features an ever–expanding knowledge base with regularly asked questions and exhaustive help articles prepared by our seasoned help desk support staff.

  • Top quality support service

  • Educational Video Clips

  • For those of you who’d rather discover how to troubleshoot a regularly encountered problem by watching an instructional video, we’ve added a collection of video tutorials to our Web Control Panel. All the educational video clips are concise and simple to understand. They offer you step–by–step demonstrations of different web site administration tasks.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a round–the–clock tech support service and a one–hour ticket response time guarantee. Our knowledgeable techs will be at your disposal 24–7 to answer your questions and to sort out any issue that you might chance upon. Just open a customer support ticket from the Help section and we’ll reply right away.